Privacy Policy

Skybolt (“Skybolt,” “we,” “us,” or “our”) provides an online platform connecting talent, talent agents and managers, casting professionals, and other entertainment-industry professionals.

This Privacy Policy explains how Skybolt collects, uses, processes, discloses, and protects personal information when you use our websites, applications, software, talent profiles, casting tools, communications systems, artificial-intelligence features, and other services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information Skybolt collects depends on your relationship with Skybolt and how you use the Services.

Account and Contact Information

We may collect information including:

• Name
• Stage or professional name
• Email address
• Telephone number
• Mailing or residential address
• Login credentials
• Account identifiers
• Agency or professional affiliation
• Account type, role, and permissions

Talent Profile Information

Talent or their parent or legal guardian may provide information for a professional talent profile, including:

• Headshots and photographs
• Digitals and portfolio images
• Video and audio
• Résumés
• Acting, modeling, voice-over, or other professional credits
• Training and experience
• Skills and special abilities
• Measurements and clothing sizes
• Height and other physical characteristics
• Hair color
• Eye color
• Age or age range
• Date of birth when required
• Gender or casting characteristics
• Ethnic appearance or similar characteristics voluntarily provided for professional casting purposes
• Languages
• Location
• Availability
• Union or professional affiliations
• Work permit information
• Other information entered into profile fields

Some of this information may be considered sensitive personal information under applicable privacy laws.

Users should not enter Social Security numbers, government identification numbers, medical records, financial account credentials, or other highly sensitive information into general profile fields unless Skybolt specifically requests that information through a designated feature.

Agency and Casting Information

Skybolt may process information involving:

• Agency rosters
• Talent relationships
• Casting projects
• Casting searches
• Roles and project requirements
• Talent submissions
• Auditions
• Callbacks
• Selections
• Availability
• Agency records
• Notes
• Project information
• Submission history
• Activity history
• Communications between authorized users

Communications

Skybolt may process communications sent through or in connection with the Services, including:

• Messages between talent and agents
• Messages involving casting professionals
• Emails
• SMS or text messages
• Notifications
• Support requests
• Intercom support conversations
• Demo requests scheduled through HubSpot
• Other communications made through the Services

Payment and Subscription Information

Skybolt charges talent directly for paid subscriptions.

Payments are processed using Stripe.

Skybolt may receive information relating to:

• Subscription status
• Billing frequency
• Transaction history
• Payment status
• Billing name and address
• Payment method type
• Limited payment identifiers supplied by Stripe

Complete payment-card information may be collected and processed directly by Stripe rather than stored by Skybolt.

Device and Usage Information

When you use Skybolt, we may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages or features viewed
• Login activity
• Date and time of access
• Referring pages
• Session information
• Application activity
• Diagnostic information
• Crash and error information
• Security logs

2. Information That Is Public and Private

Skybolt is designed to allow professional talent information to be discovered and shared within the entertainment industry.

Public or Professional Profile Information

Certain portions of a talent profile may be accessible to the general public, agents, casting professionals, clients, or other users.

Depending on the information contained in the profile, this may include:

• Name or professional name
• Photographs
• Videos and reels
• Audio
• Résumé
• Professional credits
• Measurements
• Physical characteristics
• Skills
• Professional experience
• Agency affiliation
• Other information designated as part of the professional-facing profile

Talent should therefore understand that information included in the professional portion of a Skybolt profile may be viewed by people outside their agency.

Casting professionals may also be able to search professional talent information through Skybolt or receive talent information through an agency submission.

Private Information

Skybolt does not intentionally display private contact or account information as part of the public professional profile.

Private information may include:

• Personal telephone number
• Personal email address
• Home or mailing address
• Login credentials
• Billing information
• Other information designated as private within the Services

Private talent information may be available to Skybolt and the talent's authorized agent or agency where necessary to provide the Services.

Private information may also be processed by Skybolt's service providers where necessary to operate the Services, process payments, provide communications, host information, provide customer support, provide artificial-intelligence features, maintain security, or satisfy legal obligations.

3. Sources of Information

Skybolt may receive information:

• Directly from you
• From a parent or legal guardian
• From a talent agent or agency
• From a manager or authorized representative
• From casting professionals
• From other authorized users
• From your browser or device
• From Stripe and other service providers
• Through use of the Services

If you provide information concerning another person, you represent that you have the authority or other lawful basis necessary to provide that information to Skybolt.

4. How We Use Information

Skybolt may use personal information to:

• Create and manage accounts
• Build and display professional talent profiles
• Allow talent to maintain their own profile information and media
• Allow agents to manage talent
• Allow casting professionals to discover talent
• Facilitate professional submissions
• Manage casting projects
• Facilitate auditions, callbacks, and selections
• Allow agents and casting professionals to search and filter talent
• Provide communications between users
• Send email and SMS notifications
• Process subscription payments
• Provide customer support
• Authenticate users
• Operate artificial-intelligence features
• Personalize and improve the Services
• Analyze usage
• Diagnose technical problems
• Develop new features
• Protect account and platform security
• Detect fraud, abuse, or unauthorized activity
• Enforce our Terms of Service
• Maintain business and transaction records
• Comply with legal requirements
• Protect Skybolt and its users

5. Artificial Intelligence

Skybolt uses artificial-intelligence technology as part of its Services.

Skybolt's AI assistant may process information contained within talent profiles, including:

• Profile fields
• Professional history
• Skills
• Measurements
• Résumés
• Photographs
• Other uploaded media
• Account and profile information relevant to a request or feature

Skybolt currently uses Google Gemini in connection with its artificial-intelligence functionality and uses an MCP-based system to allow AI features to interact with authorized Skybolt information and functionality.

These systems may process profile information and photographs to provide functionality such as:

• Answering questions about talent
• Helping agents locate relevant talent
• Summarizing profile information
• Organizing information
• Assisting with searches
• Assisting agents with talent-related tasks
• Improving workflows within Skybolt

Information necessary to provide these features may be transmitted to or processed by Google or other infrastructure providers acting in connection with Skybolt's AI systems.

Skybolt does not sell talent information to AI companies.

AI-generated information may be incomplete, inaccurate, or incorrect. Skybolt's AI functionality is intended to assist users and should not replace professional judgment.

Skybolt may update or change the AI providers or systems used to deliver these features. Material changes to how personal information is used will be reflected in this Privacy Policy as required by applicable law.

6. Service Providers

Skybolt uses third-party companies to operate portions of the Services.

Current providers include:

Google

Skybolt uses Google services including Google Cloud, Firebase, and Firestore for application infrastructure, hosting, databases, storage, authentication, or related technical functions.

Skybolt also uses Google Gemini in connection with AI-powered features.

Stripe

Skybolt uses Stripe to process subscription payments and related billing transactions.

SendGrid

Skybolt uses SendGrid to deliver email communications.

Twilio

Skybolt uses Twilio to deliver SMS and text-message communications.

Intercom

Skybolt uses Intercom for customer support, support tickets, communications, and related customer-service functionality.

Intercom may collect information regarding interactions with Skybolt and Skybolt support.

HubSpot

Skybolt uses HubSpot to schedule product demonstrations and to manage related sales and marketing communications.

HubSpot may collect information you provide when booking a demo, such as your name, email address, and meeting details, as well as information about your interaction with the scheduling tool.

Additional and Future Providers

Skybolt may also use additional service providers for analytics, advertising, marketing, scheduling, hosting, infrastructure, security, and similar functions, including the categories of providers described in Cookies, Analytics, and Advertising Technologies below.

We may add, remove, or replace service providers as our Services evolve. The providers named in this Privacy Policy are examples of providers we use or may use, and are not an exhaustive or permanent list.

7. Cookies, Analytics, and Advertising Technologies

Skybolt and our service providers may use cookies, pixels, local storage, analytics technologies, device identifiers, and similar technologies.

These technologies may be used to:

• Maintain login sessions
• Remember preferences
• Operate features
• Protect accounts
• Measure website usage
• Understand traffic
• Diagnose problems
• Analyze performance
• Measure advertising effectiveness
• Prevent fraud
• Improve Skybolt

The categories below describe the kinds of technologies and providers Skybolt uses or may use. Not every technology or provider listed is active at any given time, and which ones are in use may change as our Services evolve.

Strictly Necessary and Preference Technologies

Used to operate the Services and remember your choices. These include local storage used to remember your light or dark display preference, and cookies and similar technologies used to maintain login sessions, operate features, and protect accounts.

Analytics and Product-Measurement Technologies

Skybolt may use analytics, product-analytics, performance-measurement, heatmap, session-replay, error-monitoring, and A/B or feature-testing technologies from providers such as Google Analytics, Google Tag Manager, Cloudflare, Microsoft Clarity, Hotjar, PostHog, Mixpanel, Amplitude, Heap, Segment, Plausible, Fathom, FullStory, LogRocket, Sentry, Optimizely, or similar providers.

Advertising, Retargeting, and Conversion-Measurement Technologies

Skybolt may use advertising, retargeting, audience-building, and conversion-measurement technologies from providers such as Google Ads, Meta/Facebook, Instagram, LinkedIn, X (Twitter), TikTok, Snapchat, Pinterest, Reddit, Microsoft/Bing, YouTube, or similar advertising platforms.

Marketing, CRM, and Communication Technologies

Skybolt may use marketing-automation, customer-relationship-management, scheduling, live-chat, email, and SMS technologies from providers such as HubSpot, Intercom, SendGrid, Twilio, Mailchimp, Klaviyo, Customer.io, or similar providers.

Embedded Content, Infrastructure, and Security Technologies

Skybolt may embed or load content, fonts, media, and security tools from third parties such as YouTube, Vimeo, Wistia, Google Fonts, Google Maps, Google reCAPTCHA, Cloudflare, Cloudflare Turnstile, content-delivery networks, or similar providers. Embedded content may set cookies or receive device information even if you do not interact with it.

If analytics or advertising technologies are enabled, those providers may receive information such as:

• IP address
• Device or browser identifiers
• Pages viewed
• Referral information
• Interactions with the website
• Advertising or conversion events

Skybolt does not directly sell personal information to Google, Meta, or other advertising companies for money.

Some privacy laws define certain advertising disclosures as a “sale” or “sharing” even if no money is exchanged. Where applicable law gives users the right to opt out of those activities, Skybolt will provide the required choices.

8. How We Disclose Information

Skybolt may disclose information as described below.

Agents and Agencies

Talent information is made available to the talent's authorized agent or agency as necessary for representation, agency management, submissions, communications, and other professional activities.

Casting Professionals and Other Industry Users

Professional profile information may be viewed by casting professionals or other users through talent searches, public profiles, casting projects, agency submissions, or other Skybolt features.

The General Public

Information designated as part of a talent's publicly accessible professional profile may be viewed by members of the general public.

Service Providers

Information may be processed by companies providing services to Skybolt, including hosting, databases, AI processing, payments, email, SMS, analytics, customer support, security, and infrastructure.

Legal and Safety Purposes

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to valid legal process
• Comply with governmental requests
• Investigate fraud or abuse
• Protect the safety or rights of another person
• Protect Skybolt's systems
• Enforce our agreements
• Establish, exercise, or defend legal claims

Business Transactions

Information may be transferred in connection with a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar corporate transaction.

9. We Do Not Sell Personal Information for Money

Skybolt does not directly sell personal information to anyone for monetary compensation.

Skybolt's business is providing software and services to talent and entertainment-industry professionals, not selling personal information.

As explained above, applicable privacy laws may use terms such as “sale” or “sharing” more broadly when information is disclosed for certain advertising purposes.

10. Email and SMS Communications

Skybolt uses SendGrid for email and Twilio for text messaging.

We may send communications including:

• Account notifications
• Security notices
• Billing information
• Agent communications
• Casting or submission notifications
• Support messages
• Service announcements
• Legal or policy notices

Certain administrative or transactional messages are necessary to operate an account and may continue while the account remains active.

Where Skybolt sends promotional communications, users may opt out as provided in the applicable communication and as required by law.

Message and data rates may apply to text messages.

11. Minors

Skybolt permits professional profiles for minor talent, but a person under 18 may not independently create or control a Skybolt account.

A parent or legal guardian must create and manage the account for talent under 18.

The parent or legal guardian is responsible for:

• Creating the account
• Providing information concerning the minor
• Maintaining the profile
• Authorizing the upload and display of photographs, video, audio, and other media
• Authorizing use and disclosure of professional profile information for representation and casting purposes
• Supervising the minor's use of Skybolt

For children under 13, Skybolt will obtain parental consent and take additional verification steps when required by applicable children's privacy laws before collecting, using, or disclosing the child's personal information.

Parents or legal guardians may contact Skybolt regarding information associated with their child's account.

Because professional talent profiles are intended to promote talent to agents, casting professionals, clients, and other industry participants, parents and guardians should carefully review which information and media they place in a minor's public professional profile.

12. Security

Skybolt uses administrative, technical, and organizational measures designed to protect personal information.

However, no website, application, database, transmission method, or storage system can be guaranteed to be completely secure.

Users are responsible for protecting their account credentials and should notify Skybolt promptly if they believe their account has been compromised.

13. Data Retention

Skybolt retains personal information for as long as reasonably necessary to:

• Maintain active accounts
• Provide the Services
• Maintain professional and submission records
• Process transactions
• Maintain security
• Prevent fraud
• Resolve disputes
• Meet legal obligations
• Maintain backups
• Protect Skybolt's legitimate business interests

Canceling a subscription does not automatically delete the user's Skybolt account or profile.

Cancellation stops recurring subscription billing.

A user who wants their account or personal information deleted must separately contact Skybolt and request deletion.

Certain information may continue to be retained where reasonably necessary or legally permitted, including transaction records, security records, audit logs, submission history, records involving other users, backups, dispute records, and information required by law.

14. Account Cancellation and Deletion

Users may cancel recurring billing using Skybolt's self-service cancellation process.

Instructions are available through the Skybolt Help Center.

Cancellation:

• Stops future recurring subscription billing
• Does not itself constitute a request to delete the account
• Does not automatically delete a talent profile or historical records

To request account or profile deletion, contact Skybolt at:

[email protected]

Skybolt may verify the identity or authority of the person making a deletion request.

15. Changing Agencies

Talent may change their associated agency by contacting Skybolt.

Skybolt may verify the request and update the talent's agency relationship as appropriate.

Certain historical information may remain associated with the agency, casting project, submission, or transaction in which it originated where reasonably necessary to preserve legitimate business records or the rights of other users.

16. Your Privacy Rights

Depending on where you live and which privacy laws apply to Skybolt, you may have rights concerning your personal information.

Those rights may include the right to:

• Know what information Skybolt collects
• Access personal information
• Correct inaccurate information
• Request deletion of certain information
• Receive a portable copy of certain information
• Learn the categories of recipients to whom information is disclosed
• Opt out of certain sales or sharing of personal information
• Limit certain uses of sensitive personal information
• Appeal certain privacy decisions
• Exercise privacy rights without unlawful discrimination

These rights are subject to applicable exceptions.

Skybolt may need to verify your identity before fulfilling a request.

Requests may be submitted to:

[email protected]

17. California Privacy Information

California residents may have additional rights under California law where those laws apply to Skybolt.

Categories of personal information Skybolt may collect include:

• Identifiers
• Contact information
• Customer and account records
• Commercial and transaction information
• Internet and electronic network activity
• Geolocation information
• Audio, electronic, and visual information
• Professional and employment-related information
• Characteristics included in professional talent profiles
• Sensitive personal information
• Inferences generated from information
• Information processed through artificial-intelligence systems

Sensitive personal information may include racial or ethnic information voluntarily entered for casting purposes, account credentials, communications, or other information classified as sensitive under applicable law.

Skybolt uses this information for the purposes described in this Privacy Policy.

Skybolt does not directly sell personal information for monetary compensation.

Where California law gives a consumer the right to opt out of the sale or sharing of information or limit particular uses of sensitive personal information, Skybolt will honor qualifying requests as required by law.

Where required, Skybolt will also process legally recognized opt-out preference signals.

18. Do Not Track

Some browsers provide a “Do Not Track” setting.

Because there is not a uniform industry standard governing all Do Not Track signals, Skybolt may not respond to every Do Not Track signal.

This is separate from legally recognized privacy preference signals that Skybolt is required to honor under applicable law.

19. Third-Party Websites and Services

Skybolt may link to or integrate with websites or services operated by third parties.

Independent third parties maintain their own privacy practices, and Skybolt is not responsible for those practices.

20. Changes to This Privacy Policy

Skybolt may update this Privacy Policy from time to time.

When changes are made, we will update the “Last Updated” date.

If a change materially affects how personal information is collected, used, or disclosed, Skybolt will provide additional notice when required by applicable law.

21. Contact Skybolt

Questions, privacy requests, or account-deletion requests may be directed to:

Skybolt
Email: [email protected]
Phone: 818-841-6911
Website: www.skybolt.net